Video to GIF Converter Troubleshooting Guide

Get help with your conversion. Click on one of the links below to view our help articles.

Video to GIF Conversion Help

How to Convert Videos to GIFs


  1. Click the Upload Video button.

  2. Select your .mp4 or .mov video file.

  3. Configure the frame rate. Usually around 10-15 is a safe bet. Values above 15 frames per second are prone to longer conversion times.

  4. Set the quality. Lower quality settings provide the fastest conversion times.

  5. Press Convert to GIF and observe the real-time progress bar as it updates you on the progress of your conversion.

  6. When the conversion finishes, click the Download Image button to save your image. Note that if you do not download your GIF and then leave the page or convert a new image, it will need to be converted again.

  7. Enjoy your GIF!

My conversion didn't work or there was an error during conversion


    Steps to solve errors in video to GIF conversion:

  1. Reload the page and try again.

    2. Sometimes Chrome extensions, browser preferences, and other client-side issues can disrupt our conversion process.

  2. Try again in an incognito/private browsing window.

    3. This can help fix issues related to extensions, cookies, or preferences.

  3. Try changing the frame rate settings.

    4. Sometimes a different frame rate setting can solve errors in the conversion process, especially those that are related to CPU or memory usage.

  4. Try changing the quality settings.

    5. Similar to the frame rate settings, changing the quality settings can sometimes solve errors in the conversion process.

  5. Try a different video format.

    6. This tool has only been tested with .mov and .mp4 files. While other video formats (.wmv, etc) may work, they have been known to have more issues.

  6. Try a smaller video.

    7. Sometimes our script will throw errors when videos have excessively large or poorly defined dimensions, as identifying the video's size is crucial to our conversion process. Additionally, while we do not impose limits on file size, it's possible that very large files (over 1 GB) will throw errors, either due to the limitations of your device or because the script took excessively long to run.

My conversion is taking a long time


    Steps to solve slow video to GIF conversion:

  1. Try changing the frame rate settings.

    2. A lower frame rate setting means the converter needs to capture and create fewer frames, which means a faster conversion. However, the video may appear choppier.

  2. Try changing the quality settings.

    3. Similar to the frame rate settings, changing the quality settings usually drastically speeds up the conversion process. In situations where a fast conversion is preferred over a high resolution output, Low and Lowest Quality settings are optimal (in some cases, Low Quality is up to 4 times faster than High Quality).

  3. Try a different video format.

    4. This tool has only been tested with .mov and .mp4 files. While other video formats (.wmv, etc) may work, they have been known to have more issues.

  4. Try a smaller video.

    5. Sometimes our script will throw errors when videos have excessively large or poorly defined dimensions, as identifying the video's size is crucial to our conversion process. Additionally, while we do not impose limits on file size, it's possible that very large files (over 1 GB) will take a long time, either due to the limitations of your device or because the script took excessively long to run.

How do I save and view my GIF after the conversion has completed?


  1. To save your GIF, click the green Download Image button below the outputted GIF.

    2. This will save the GIF to your device.

    Download Image button

  2. To view your GIF, use your web browser or system media viewing application.

    3. To open in a web browser, right click on the image in your system's file browser and select Open With and then your preferred web browser.

    To open in your system's media viewer, double click on the image in your system's file browser. On Mac OS, the default application is Preview. For more information, refer to the Apple Preview User Guide. On Windows, the default application is Photos. For more information, Microsoft support article on the topic.

Where do I get a .mp4 or .mov file?


    Important: Regardless of where you get your .mp4 or .mov file, it is important to make sure that you have the proper rights to distribute and modify the video and also that you are not infringing on any laws or privacy rights when doing so. See our Terms of Use for more information.

  1. From your smart phone or camera

    2. Most smart phone and video cameras output their videos in either .mov or .mp4 format. Upload these directly from your device or transfer them to your desktop computer or laptop using one of these methods:

    For Windows users

    or

    For Mac users.

  2. Use screen recording software to capture your desktop

    3. Software like Open Broadcaster Software (OBS), QuickTime Player, Camtasia, and others can record your screen and output it as a .mov or .mp4 file. You can then upload your video to ConvertSecure to convert it to a GIF fast and free.

  3. Download a video from the cloud that you have the rights to distribute, modify, and upload.

    4. Download one of your videos saved in a cloud service like pCloud *, iCloud, Google Drive, OneDrive, or DropBox and convert them to a GIF using ConvertSecure. Most video downloads come in the form of .mp4 (MPEG) or .mov.

    * Please note that links marked with * may provide us with a commission for any sales or services purchased using that link.

    To learn more about .mp4 and .mov video files, refer to these articles:

    MOV vs MP4 (CloudFlare)

    What is an MOV video? (Adobe)

GIF to PNG Conversion Help

How to Convert GIFs to PNGs (Image Files)


  1. Open up our GIF to PNG converter tool.

  2. Click the Upload GIF button.

  3. Select your GIF (.gif) file.

  4. Press Convert to PNG.

  5. When the conversion finishes, click the Download as ZIP button to save each frame of your gif in a ZIP archive file. Note that if you do not download your ZIP and then leave the page or convert a new image, it will need to be converted again.

  6. Alternatively, you can right click individual frames and save them to your computer as PNG image files.

My conversion didn't work or there was an error during conversion


    Steps to solve errors in GIF to PNG conversion:

  1. Reload the page and try again.

    2. Sometimes Chrome extensions, browser preferences, and other client-side issues can disrupt our conversion process.

  2. Try again in an incognito/private browsing window.

    3. This can help fix issues related to extensions, cookies, or preferences.

  3. Try a shorter or smaller GIF.

    4. Sometimes our script will throw errors when uploaded GIFs have excessively large or poorly defined dimensions. Additionally, while we do not impose limits on file size, it's possible that very large files (over 1 GB) will throw errors, either due to the limitations of your device or because the script took excessively long to run.

    If you'd like to make a lower quality GIF (which means one with a smaller file size), you can try using our free video to GIF converter. This tool, in addition to allowing you to make your own GIFs from .mp4 and .mov files, allows you to adjust settings like image quality and frame rate, which can result in a smaller final .gif file size.

  4. If all else fails, send us an email.

    5. Email us at contact@convertsecure.com with details, screenshots, and console logs of your issues. We will try our best to address the issue.

How do I save and view my images after the conversion has completed?


  1. To save your images, click the green Download ZIP button below the outputted images.

    2. This will save all of the images to a .zip file on your device. Most computer operating systems can unzip this file and allow you to view each frame of your GIF as a PNG, in order.

  2. To view your images, use your web browser or system media viewing application.

    3. To open in a web browser, right click on the image in your system's file browser and select Open With and then your preferred web browser.

    To open in your system's media viewer, double click on the image in your system's file browser. On Mac OS, the default application is Preview. For more information, refer to the Apple Preview User Guide. On Windows, the default application is Photos. For more information, Microsoft support article on the topic.

Where do I get a GIF (.gif file)?


    Important: Regardless of where you get your GIF, it is important to make sure that you have the proper rights to distribute and modify the content within and also that you are not infringing on any laws or privacy rights when doing so. See our Terms of Use for more information.

  1. Using our free video to GIF converter.

    2. Upload a video (.mp4 or .mov file) that you possess the proper rights to distribute and modify to our video to GIF converter and convert it to a GIF. You can then use our GIF to PNG converter to convert the GIF to PNG image files.

Robots.txt Generator Help

How to Create a Robots.txt File


  1. Open up our Robots.txt generator tool.

  2. Configure the User-agent settings.

  3. Add directories to your Disallow list.

  4. Add directories to your Allow list.

  5. Optionally, use the Bulk Paste options for Allow and Disallow.

  6. Click the green Generate robots.txt button.

  7. Either copy the generated text directly from the output area below the button and paste it into a text editor, or press the Download robots.txt button to download the file.

What is a robots.txt file?


  • A robots.txt file provides information to search engines (like Google and Bing) about what pages of your website they should and should not index

    • This can be helpful for complicated sites and webapps that have many pages that are not necessary for Google to display on their search results. It is possible that providing this information via a robots.txt file may improve your website's performance in search results, as Google will be able to index only important pages and not penalize you for pages not meant to be seen by most users or search engines.

    However, SEO and search engine crawlers are extremely complex topics. It is also possible that this will have no positive effect at all on your website. However, Google and other major search engines now consider them to be best practices in modern web development.

What do "User Agent," "Allow," and "Disallow" mean?


  1. The User Agent parameter determines which crawlers the following Allow and Disallow rules apply to.

    2. Here, you can choose to only apply the rules to certain crawlers, such as AdsBot or Googlebot. Or, you can use * to make your robots.txt rules apply to all crawlers.

  2. Directories listed under "Allow" are considered to be those intended for indexing by crawlers.

    3. You can use / to allow all directories to be indexed, or you can specify specific directories. Keep in mind that directories must end with / in a robots.txt file.

  3. Directories listed under "Disallow" are considered to be those that are NOT intended for indexing by crawlers.

    4. The same rules as "Allow" apply here.

Copyright Policy

All users must ensure they have the right to upload and convert the videos they use on our platform. Unauthorized use of copyrighted material is prohibited. By pressing "Convert to GIF", you confirm you have the rights to upload, distribute or modify the content being uploaded and converted.

Terms of Use

By using this service, you agree to the following terms:

  • You are solely responsible for the content you upload and convert using this tool.
  • You confirm that you have the necessary rights or permissions to use the content in the manner provided by this service.
  • You agree not to upload content that infringes on any third-party copyrights, trademarks, or other intellectual property rights.
  • You acknowledge that the service is provided "as is" without any warranties, express or implied.
  • The provider of this service is not liable for any misuse or damage resulting from the use of this tool.
  • You agree to indemnify and hold harmless the service provider from any claims arising out of your use of this tool.
  • You agree not to use this service for any illegal or unauthorized purposes.
  • You agree not to use this service to distribute or share any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
  • You agree not to use this service to distribute or share any content that contains viruses, malware, or other harmful code.
  • You agree not to use this service to distribute or share any content that violates the privacy or publicity rights of others.
  • You agree not to use this service to distribute or share any content that is spam, unsolicited advertising, or other forms of unwanted communication.
  • You agree not to use this service to distribute or share any content that is misleading, deceptive, or fraudulent.
  • You agree that you are of legal age to use this online service.
  • These terms of service are subject to change without notice.

Privacy Policy

We value your privacy. This tool does not store any uploaded videos or converted GIFs on our servers. All conversions are done locally on your device. We do not collect any personal information or track your usage of the tool.

However, we do utilize CloudFlare Web Analytics to monitor traffic to our website. We do not track usage of the tools, button clicks, link clicks, number of files uploaded, file names, or individual pages visited. We simply monitor the number of times the site is visited, whether the visitor is unique, and what country/region their IP address is from.


For any questions regarding the above policies, please email contact@convertsecure.com.